Norman Saville & Co of London and Birmingham The firm has been intervened into (in other words, closed down) by the Solicitors Regulation Authority (SRA). This occurred on 5 July 2010. The intervention protects the immediate position and safeguards documents and clients’ money. The SRA has appointed a law firm which has collected clients’ files and is keeping them safe. The law firm is Russell-Cooke Solicitors and the person responsible there is John Gould. The firm is at: Tel: 020 8394 6400 Information regarding the intervention process is available on Russell-Cooke’s website at: http://www.russell-cooke.co.uk/resources-intervention.cfm On 13 July 2010 the principals of Norman Saville & Co, Kiran Nahar and Farhat Malik-Masud, issued proceedings to challenge the intervention and those proceedings are ongoing.
Frequently asked questions How can I get a refund of money paid to Norman Saville & Co? How do I apply to the Compensation Fund? How will you deal with my claim on the Compensation Fund When will I get my money back? Is it guaranteed that I'll get my funds back?
Do I need new solicitors? You may need to arrange for a new firm of solicitors to act for you. We recommend you do so if your transaction has not been completed. If you do arrange for a firm to act for you, they should contact Russell-Cooke Solicitors as soon as possible. The Law Society’s Find a Solicitor service can help you find a new solicitor. You can refine your search by location and the field of law relevant to your matter. http://www.lawsociety.org.uk/choosingandusing/findasolicitor.law?=lshome
How can I get a refund of money paid to Norman Saville & Co? Credit and Debit Cards
How do I apply to the Compensation Fund? You can download a form from our website
How will you deal with my claim on the Compensation Fund We will ask you to fill in an application form. A Claims Investigator will look into your application and let you know if we need more information. The Claims Investigator will answer any questions you may have.
When will I get my money back? Some applications need detailed investigations and take time to deal with. Others can be dealt with within weeks. The time it takes to deal with your application will depend on how complex it is and how easy it is to get any supporting evidence.
Is it guaranteed that I'll get my funds back? A payment may be made to you from the Compensation Fund where the evidence supports your claim, but you are not automatically entitled to a payment. The Claims Investigator will give you help and guidance about what will be needed to prove your claim.
Can I claim interest? If a payment is made from the Compensation Fund, we may also pay interest.
How do I complain? If you want to complain about the service you received from Norman Saville & Co, you should contact the Legal Complaints Service (www.legalcomplaints.org.uk; helpline open Monday to Friday 9am to 5pm, 0845 608 6565). You should make your complaint within six months of knowing that there was a problem. (This is likely to be when the intervention took place, at the latest). The LCS helps consumers who have a complaint about the service provided by solicitors. However, you should consider whether it is worth making a complaint, especially if some of the difficulties you have experienced have been caused by the intervention, rather than poor service by the solicitors before that took place. Whilst the LCS can award compensation for distress and inconvenience, the amount may be small in circumstances such as yours. There is no guarantee that the solicitors will be able to pay the award. Awards of compensation for distress and inconvenience directed by LCS are not covered by the Compensation Fund. The solicitor’s insurers may pay out if the LCS makes an award, but this is not guaranteed.
FOR MORE INFORMATION ABOUT INTERVENTIONS, GO TO
|
